Insight Platinum Support is ideally suited for organizations that require maximum continuity of their business critical information systems. Access to resources to resolve issues during off-peak hours, means minimal disruption of systems during peak hours.
In addition, organizations with remote staff can benefit from mission critical support on evenings and weekends.
- 24/7 Proactive Server Monitoring
- Remote Help Desk Analysis/Support (Extended Hours 9:00-9:00 7days/wk)
- Onsite Service - 4 Hour Response (M-F 9:00am-9:00pm. S,S 9:00am-5:00pm)
- Critical Outage - Immediate Response
- Discounted Hourly Rates*
Insight Gold Support is ideally suited for organizations that require maximum continuity and access to technical services during normal business hours, 9:00am to 5:00pm Mon-Fri.
Access to our remote Help-Desk service offers faster response to critical and non-critical issues, minimizing downtimes to ensure maximum productivity.
- 24/7 Proactive Server Monitoring
- Remote Help Desk Analysis/Support (9:00-5:00 M-F)
- Onsite Service - 8 Hour Response (9:00-5:00 M-F)
- Critical Outage - Immediate Response
- Discounted Hourly Rates*
Insight Silver Support offers affordable technical services to Single Server, Small Businesses with 10 users or less. Remote Help Desk support is available 9:00am to 5:00pm, Mon-Fri. On-site services are available on an hourly basis, with an 8 hour response.
- 24/7 Proactive Server Monitoring
- Remote Help Desk Analysis/Support (9:00-5:00 M-F)
- Onsite Services - Earliest Availability
- Critical Outage - 8 Hour Response
- Standard Rate**
Discounted Rates 95.00-110.00 /Hr
Standard Rate 125.00/Hr
SERVICE AREA
